General Terms and Conditions
Terms and conditions of sale for private customers
Terms and conditions of use
The following General Terms and Conditions of Sale govern the offer and sale of products on this web site (www.lo-fi-merchandise.com). We supply all goods at the request of our customers if they are ordered in compliance with these Terms & Conditions.
If we experience problems with fulfilling an order we will email the customer with details of the problem and offer an alternative if necessary we may re-process the order to resolve issues that may arise at the point of ordering.
Special offers only while stocks last.
The ordered goods remain property of Lo-Fi merchandise until the complete payment.
Shippings
- Delivery will be processed by the German post (or DHL) and the respective delivery services abroad. Delivery times depend on the destination country.
Average delivery time posted by German Post:
Germany: 1-2 working days
Europe: 3 to 4 working days
World: up to 10 working days
- Shipping costs will be calculated automatically in our shop system. Prices are calculated to the best of our knowledge and belief. Please note that the shipping costs include all additional costs due to the ordering process, like packing, possible credit card fees, handling charges.
- If a product should be out of stock, we will inform the costumer immediately via e-mail.
Return policy
Customers have a cooling off period in which they can withdraw from the contract for any reason (e.g. via e-mail, fax, letter). The cooling off period begins as soon as this policy has been read for 14 days.
Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the timeframe stated above.
The purchase contract will be cancelled, upon return of the goods. Payments in advance will be refunded within 14 days via bank transfer. The consumer shall be liable for any decrease of value if such decrease is not solely due to an inspection of the ordered goods in a manner the customer could have performed in a shop. By refrainig from using the items, the consumer may avoid said decrease.
Please send returns to one of the addresses below. Please send the returning goods STAMPED, UNWASHED and NOT WORN. If the reason of the return is due to our mistake (sending the wrong item, sending a damaged item), we will refund you for the extra shipping costs. Otherwise the additional shipping costs will be covered by the customer.
Minor color deviation of the items will not be accepted as a defect.
Please include a note stating your name, order number, email address and what action you require us to take. You will be notified via email when we receive the goods.
Returning address:
Lo-Fi Merchandise
RETOURE
Adolf-Fischer-Str. 6
50670 Köln
Germany
Please contact before returning
mailorder@lo-fi-merchandise.com
phone: +49/(0)221/1395566
fax: +49/(0)221/1393077
Payment / Prices
The amount of the order and the additional handling fees are due after the complete order process has been done. The order will be sent out after we have received the money.
Bank transfer in advance
We accept bank transfers from abroad only after the consultation with mailorder@lo-fi-merchandise.com
lo-fi merchandise/ B. Castagnet
IBAN DE24660100750615403755
BIC code PBNKDEFF
Postbank Karlsruhe
Cash on delivery
The delivery service will claim an additional fee which will be handed out directly to the deliverer.
C.O.D is available only in Germany
Credit Card
Should you choose to pay through credit card, the amount will be charged the day after the merchandise has been ordered. We accept VISA, Euro/Mastercard and American Express. On this we need following details: credit card owner, card number, expiry date and CCV Code. You can find the CCV Code on your
- VISA or Mastercard on the back of the card written on the signature field (last 3 numbers)
- American Express on the front, right above the imprinting (4 numbers)
ATTENTION: The credit card owner must be identical with the customer!
All prices include the German VAT of 19%. Lo-Fi merchandise is obliged to add 19% to all merchandise items
Protection of data privacy
The personal data provided to us for the online order will be used solely for the processing and concluding of our contract. German Post / DHL handles our shipping, and they obtain only the data necessary to deliver the goods ordered. Due to fiscal reasons we must keep a record of your data, but it is sealed upon completion of the contract and will not be used again in any way. We delete your data if you do not consent to its processing and use. In this case you may view, modify and delete the stored data. You may revoke your consent at any time.
For the following activities we need your consent to save your personal data. We shall ask you to provide your consent at some point.
Suscribe to Newsletter with information on current offers
You may revoke your consent at any time by simply sending us a message.
Trademark / Copyright
© Copyright www.lo-fi-merchandise.com. All pages of this site including all pictures and designs are property of Lo-Fi Merchandise and are protected by the Copyright Protection Act. Copying and distribution require the written consent of Lo-Fi.
Jurisdiction
In the event that the end user is not a resident of the EU, the place of jurisdiction shall be our place of business.
Offsets and reductions can only be granted through the prior written consent of Lo-Fi Merchandise.
If individual stipulations in these Terms and Conditions are or become invalid, this shall not affect the remaining Terms and Conditions.
In general, we do not keep records of orders. We therefore strongly recommend you to save all the documents and messages you receive from us.
Place of fulfilment is Cologne, Germany.
All agreements shall be governed by German law.
Lo-Fi Merchandise
Bertrand Castagnet
Adolf-Fischer-Str. 6
50670 Cologne
Germany
Managing director: Bertrand Castagnet
Terms and conditions of sale for business customers
Terms and conditions of use
The following General Terms and Conditions of Sale govern the offer and sale of products on this web site (www.lo-fi-merchandise.com). We supply all goods at the request of our customers if they are ordered in compliance with these Terms & Conditions.
If we experience problems with fulfilling an order we will email the customer with details of the problem and offer an alternative if necessary we may re-process the order to resolve issues that may arise at the point of ordering.
Special offers only while stocks last.
The ordered goods remain property of Lo-Fi merchandise until the complete payment.
- Delivery will be processed by the German post (or DHL) or United Parcel Service (UPS Standard) and the respective delivery services abroad. Delivery times depend on the destination country. Customer chooses shipping method during ordering process.
- Shipping costs will be calculated automatically in our shop system. Prices are calculated to the best of our knowledge and belief. Please note that the shipping costs include all additional costs due to the ordering process, like packing, possible credit card fees, handling charges.
- If a product should be out of stock, we will inform
the costumer immediately via e-mail. Our shop system is
updated every day, for further information about stock and
reproduction of articles out of stock please contact
wholesale@lo-fi-merchandise.com.
Customers have a cooling off period in which they can withdraw from the contract for any reason (e.g. via e-mail, fax, letter). The cooling off period begins as soon as this policy has been read for 14 days.
Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the timeframe stated above.
The purchase contract will be cancelled, upon return of the goods. Payments in advance will be refunded within 14 days via bank transfer. The consumer shall be liable for any decrease of value if such decrease is not solely due to an inspection of the ordered goods in a manner the customer could have performed in a shop. By refrainig from using the items, the consumer may avoid said decrease.
Please send returns to one of the addresses below. Please send the returning goods STAMPED, UNWASHED and NOT WORN. If the reason of the return is due to our mistake (sending the wrong item, sending a damaged item), we will refund you for the extra shipping costs. Otherwise the additional shipping costs will be covered by the customer.
Please include a note stating your name, order number, email address and what action you require us to take. You will be notified via email when we receive the goods.
Returning address:
Lo-Fi Merchandise
Adolf-Fischer-Str. 6
The amount of the order and the additional handling
fees are due after the complete order process has been done.
The order will be sent out after we have received the money.
Special agreements made with business customers have
priority.
Bank transfer in advance
We accept bank transfers from abroad please use IBAN and S.W.I.F.T. code, bankfees charged on customers account! For payemts via paypal please use following account: mailorder@lo-fi-merchandise.com
IBAN DE24660100750615403755
BIC code PBNKDEFF
Postbank Karlsruhe
The delivery service will claim an additional fee
(depends on the country), which will be handed out directly to
the deliverer.
C.O.D is available only with UPS available!
Credit Card
Should you choose to pay through credit card, the amount will be charged the day after the merchandise has been ordered. We accept VISA, Euro/Mastercard and American Express. On this we need following details: credit card owner, card number, expiry date and CCV Code. You can find the CCV Code on your
- VISA or Mastercard on the back of the card written on the signature field (last 3 numbers)
- American Express on the front, right above the imprinting (4 numbers)
All prices for business customers are shown nett.
Lo-Fi merchandise is obliged to add 19% to all merchandise
items for business customers within Germany. For all customers
outside Germany in connection with valid VATnumber just
nett amount will be invoiced. Really important for
verifying validity of VATnumber are correct legal form and
address!
Protection of data
privacy
The personal data provided to us for the online order will be used solely for the processing and concluding of our contract. German Post / DHL handles our shipping, and they obtain only the data necessary to deliver the goods ordered. Due to fiscal reasons we must keep a record of your data, but it is sealed upon completion of the contract and will not be used again in any way. We delete your data if you do not consent to its processing and use. In this case you may view, modify and delete the stored data. You may revoke your consent at any time.
For the following activities we need your consent to save your personal data. We shall ask you to provide your consent at some point.
You may revoke your consent at any time by simply sending us a message.
© Copyright www.lo-fi-merchandise.com. All pages of this site including all pictures and designs are property of Lo-Fi Merchandise and are protected by the Copyright Protection Act. Copying and distribution require the written consent of Lo-Fi.
In the event that the end user is not a resident of
the EU, the place of jurisdiction shall be our place of
business.
Offsets and reductions can only be granted through the prior
written consent of Lo-Fi Merchandise.
If individual stipulations in these Terms and Conditions are or become invalid, this shall not affect the remaining Terms and Conditions.
In general, we do not keep records of orders. We therefore strongly recommend you to save all the documents and messages you receive from us.
Place of fulfilment is Cologne, Germany.
All agreements shall be governed by German law.
Lo-Fi Merchandise
Bertrand Castagnet
Adolf-Fischer-Str. 6